Shipping & Customs Policy
Last Updated: August 2026 • Business Name Reg. No. 9710344 • Silk & Strands by O Atelier • Lagos, Nigeria
1. Order Processing & Atelier Dispatch
Each Silk & Strands unit is inspected with master precision before dispatch.
- Ready-to-Ship Bundles & Units: Dispatched within 24 to 48 hours.
- Pre-Customized & Pre-Bleached Units: Dispatched in 3 to 5 business days.
- Bespoke Custom Wig Orders: Hand-crafted and customized in 5 to 7 business days.
2. Delivery Timelines & Carriers
Nigeria Domestic
1 – 3 Business Days
Via DHL Express & verified door-to-door couriers.
UK & Europe
3 – 5 Business Days
Via Royal Mail Tracked & DHL Express International.
USA, Canada & Global
4 – 7 Business Days
Via DHL Express & FedEx Priority Worldwide.
3. Customs Duties & International Import Taxes
For international shipments outside of Nigeria, parcels may be subject to import duties, customs taxes, or carrier processing fees determined by the destination government.
These fees are the responsibility of the recipient. Silk & Strands ensures all export customs declarations are accurately and compliantly documented to facilitate swift clearance.
4. Tracking, Security & Signature Confirmation
Every parcel dispatched from Silk & Strands is fully tracked and insured. You will receive an automated tracking code via email and SMS as soon as your shipment is collected by the carrier. High-value luxury wig parcels require a physical signature upon delivery.